FAQs

🐾 Frequently Asked Questions (FAQs) — Petpaltoo.com

1. What is Petpaltoo.com?

Petpaltoo.com is your one-stop online shop for all pet needs. We offer premium pet food, grooming services, pet boarding, and veterinary medicines — all delivered right to your doorstep or available at our service centres.

2. What types of pets do you cater to?

We primarily serve dogs and cats, but we’re expanding our range for other small animals too. Keep an eye on our website for updates!

3. Do you sell veterinary-approved medicines?

Yes, we stock genuine, veterinary-approved medicines and supplements. We ensure all products meet safety standards and come from reputable suppliers.

4. How do I book grooming or boarding services?

You can easily book grooming or boarding services directly from our website:

Go to the Grooming or Boarding section
Choose your pet’s size and service type
Select your preferred date and time
Confirm the booking — and you’re all set!

5. Is home grooming available?

Yes! We offer home grooming in select areas. You’ll find availability during the booking process.

6. What are your delivery timings?

We offer same-day or next-day delivery in most areas of Islamabad and Rawalpindi. For other cities, delivery takes 2–4 working days depending on your location.

7. Can I return or exchange products?

Yes, you can return or exchange eligible items within 7 days of delivery. Items must be unused and in original packaging. Note: Medicines and perishable items are non-returnable unless damaged or incorrect.

8. Is online payment safe on your website?

Absolutely. We use secure payment gateways with full encryption to ensure your data is safe. You can pay via:

Credit/Debit Cards
Bank Transfer
Cash on Delivery (COD) – where available

9. Do I need an account to place an order?

You can browse freely, but creating an account makes checkout faster and lets you track orders, manage addresses, and save your pet profiles for future services.

10. How do I contact customer support?

You can reach us via:

Email: support@petpaltoo.com
Phone/WhatsApp: 0333-1112524
Live Chat: Available on the bottom right of the website during working hours

11. Do you offer any discounts or loyalty programmes?

Yes! Sign up for our newsletter to receive exclusive discounts, and earn points with every purchase through our Petpaltoo Points Loyalty Programme (coming soon!).