Privacy Policy
Effective Date: 19-04-2025
At Petpaltoo.com, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed via secure third-party payment gateways)
b. Non-Personal Information:
- Browser type
- IP address
- Device information
- Pages visited and time spent on site
c. Account Information:
If you create an account, we store your login credentials and order history for ease of use and customer support.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and deliver your orders
- To personalise your experience on our website
- To improve our website and services
- To communicate order updates, promotions, or service-related messages
- For customer service and support
- To comply with legal obligations
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data with:
- Service providers (e.g., payment processors, delivery partners)
- Marketing platforms (for promotional emails and updates, only if you’ve opted in)
- Legal authorities (if required by law or to protect our rights)
All third parties are bound by confidentiality and data protection agreements.
4. Cookies and Tracking
We use cookies to:
- Enhance user experience
- Remember your preferences
- Track website performance
- Analyse traffic and browsing behaviour
You can modify your browser settings to disable cookies, but some features of our site may not function properly as a result.
5. Data Security
We take data protection seriously and employ industry-standard security measures to safeguard your information:
- SSL encryption
- Secure servers
- Regular security audits
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update or delete your personal information
- Withdraw consent for marketing communications
- Request a copy of the data we hold about you
- Lodge a complaint with a data protection authority (if applicable)
To exercise your rights, contact us at support@petpaltoo.com
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our services means acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Petpaltoo.com
Email: support@petpaltoo.com
Phone: 0333-1112524
