Terms & Conditions

Effective Date: 19-04-2025

Welcome to Petpaltoo.com. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using the site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Use of the Website

By using Petpaltoo.com, you confirm that:

You are at least 18 years old or have parental/guardian consent.
You are using the site for lawful purposes.
You will provide accurate, current, and complete information when creating an account or placing an order.

2. Products and Services

Petpaltoo.com offers:

Pet food and treats
Grooming products and appointments
Pet boarding services
Veterinary medicines and supplements

We reserve the right to modify or discontinue any product or service at any time without notice.

3. Orders and Payments

All orders placed on our website are subject to acceptance and availability.
Prices are listed in Pkr and are inclusive/exclusive of applicable taxes (based in Pakistan)
Payment must be made at the time of purchase through our secure payment gateways.
We reserve the right to cancel any order in case of payment failure, suspicious activity, or stock unavailability.

4. Shipping and Delivery

Delivery timelines are estimates and may vary due to external factors (e.g., weather, location, carrier delays).
We are not liable for delays beyond our control.
It is your responsibility to provide an accurate delivery address.

5. Returns and Refunds

Products may be returned or exchanged within [Insert Return Period] days of delivery if they meet our return criteria.
Medicines and perishable items are not eligible for return unless damaged or incorrect.
Refunds will be processed via the original payment method, subject to inspection and approval.

6. Account Responsibility

If you create an account:

You are responsible for maintaining the confidentiality of your login credentials.
You are liable for all activity conducted through your account.
Notify us immediately if you suspect unauthorised access.

7. Intellectual Property

All content on Petpaltoo.com, including logos, text, images, videos, and software, is the property of Petpaltoo or its licensors and protected under copyright and trademark laws.

You may not:

Reproduce, modify, or distribute any content without permission
Use our logo or branding without written consent

8. Limitation of Liability

To the fullest extent permitted by law:

Petpaltoo.com shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the site or services.
We do not guarantee that the website will be uninterrupted, error-free, or secure.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these third-party sites.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after such changes indicates your acceptance.

12. Contact Information

For any queries or support, please contact us:

Petpaltoo.com
Email: support@petpaltoo.com
Phone: 0333-1112524
Business Address: Dha Phase 2, Islamabad, Pakistan